Refund policy

Refunds 

Due to our products being personalised we are unable to issue returns or exchanges. If your product is damaged at the fault of Vicstar Designs then a refund or credit note will be provided. We require the faulty item to be returned to us before any refund or credit can be issued. Returned freight cost are at the buyers expense.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.